Who we are
Flaas Healing Orkney
Maureen Flaws
Telephone: 07525 688754
Email: info@healingorkney.co.uk
We are the data controller responsible for this website (https://healingorkney.co.uk)
What data we collect
We may collect:
- Contact details: your name, email address, phone number and any information you include when you contact us or request a booking.
- Technical and usage data: IP address, browser type, device information and pages you visit on our site, collected via cookies and Google Analytics.
We do not intentionally collect special category data (such as detailed health information) via the website; if you choose to share such information in a message, we will only use it to respond to you.
How we use your data
We use your personal data to:
- Respond to enquiries and manage appointments or bookings.
- Keep basic business records to meet legal and tax obligations.
- Maintain, secure and improve our website, including understanding how visitors use it via Google Analytics.
Our lawful bases are performance of a contract (or steps at your request), legal obligation, and our legitimate interests in running and improving our services.
Cookies and Google Analytics
This site runs on WordPress and uses cookies to make the website work and to collect anonymous statistics through Google Analytics.
Google Analytics sets cookies to:
- See how many people visit the site.
- Understand which pages are most popular.
- Help us fix problems and improve the site.
Analytics data is aggregated and does not identify you directly. You can refuse or withdraw consent to non‑essential cookies via your browser settings or any cookie banner we provide.
You can also opt out of Google Analytics across all websites by installing the Google Analytics opt‑out browser add‑on.
Sharing your data
We may share personal data with:
- Service providers who host and support our website, email and analytics (for example our web host and Google Analytics), under agreements that protect your data.
- Professional advisers and authorities where required by law.
We do not sell your personal data. Some providers (such as Google) may be located outside the UK; where this happens, we rely on appropriate safeguards recognised under UK data protection law.
How long we keep your data
We keep personal data only for as long as necessary for the purposes described above:
- Enquiry and booking information is generally kept for up to 7 years to meet business and tax record‑keeping requirements.
- Analytics and technical data are kept for shorter periods set in our Google Analytics settings, typically up to 26 months.
Your rights
You have rights over your personal data, including the right to:
- Request access to the personal data we hold about you.
- Ask us to correct inaccurate or incomplete data.
- Ask us to delete your data or restrict how we use it in certain cases.
- Object to processing based on our legitimate interests.
- Withdraw consent where we rely on consent (for example, for optional cookies).
To exercise these rights, contact us using the details above. You can also complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.
Security
We use appropriate technical and organisational measures to protect your personal data, including secure hosting, access controls and regular software updates for this WordPress site.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.